What We Offer at max 389
Our max 389 platform operates as a unified account system. You fund your account once via your preferred payment method, then access all our services — sportsbook, live-dealer tables, slots, and esports — from a single balance. We support six e-wallet options (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four bank virtual accounts (mobile banking, local payment, online payment, e-wallet). E-wallets typically settle within minutes; bank transfers may take 1–2 hours depending on your bank's processing window.
Our sportsbook covers football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, and Premier League. We also offer markets on badminton, MotoGP, and esports titles. Live-dealer tables run 24/7 with multi-camera studios offering blackjack, roulette, baccarat, and Dragon Tiger. Our slot library includes both classic and modern titles. All games run on certified software with transparent return-to-player (RTP) rates.
Our max 389 Service Area and Jurisdiction Policy
We operate in supported jurisdictions only. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Users in Jakarta, Surabaya, Bandung, and Medan represent a significant portion of our user base. During major football events — Liga 1 season, Piala AFF, or Champions League — traffic peaks across these cities. We maintain server capacity and payment processing to handle seasonal demand, especially around Idul Fitri and Idul Adha holidays when football schedules shift.
- Account funding
- We accept mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank virtual accounts. No fixed minimum deposit.
- Withdrawal policy
- Funds return to your original payment method. Identity verification required before first withdrawal.
- Account security
- We use SSL encryption, two-factor authentication, and KYC verification to protect your account.
- RTP transparency
- All games display certified RTP rates. Live-dealer tables run at 97–; slots vary by title.
Our max 389 Account Verification and Security
Before your first withdrawal, we require identity verification. You'll upload a photo ID (passport, national ID, or driver's license) and confirm your phone number. This process typically completes within one business day. We use this information to comply with anti-money-laundering (AML) regulations and to protect your account from unauthorized access.
Our platform uses SSL encryption for all data in transit. Your payment-method credentials are never stored on our servers — when you deposit via online payment or a bank virtual account, you authenticate directly with the payment provider. We receive only a confirmation token. Your account password is hashed and salted; we cannot recover it if lost. You can reset your password via email or phone verification.
Our max 389 Security Measures
- SSL encryption for all data in transit
- Two-factor authentication available
- KYC verification before withdrawal
Your Responsibilities
- Keep your password confidential
- Verify jurisdiction compliance before access
- Report suspicious account activity immediately
Our max 389 Payment and Withdrawal Flow
Deposits on max 389 are instant or near-instant. E-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) typically settle within minutes. Bank virtual accounts may take 1–2 hours depending on your bank's processing window. Once your deposit settles, funds are available to wager immediately.
Withdrawals follow the same payment-method logic as deposits. If you funded your account via local payment, your withdrawal returns to online payment. If you used a e-wallet virtual account, funds return to your linked mobile banking card or account. We do not allow cross-method withdrawals. Withdrawal processing times depend on your payment method and bank; we do not guarantee specific withdrawal windows.
Our max 389 Customer Support
We provide customer support in English and Indonesian. You can reach our team via email, in-app chat, or phone. We respond to account questions, payment issues, and gameplay inquiries. Our support team does not make promises about response times; we aim to address issues as quickly as possible during business hours.
Common support topics include account verification delays, payment-method troubleshooting, withdrawal status, and game rules. We maintain a FAQ section covering account setup, deposit and withdrawal procedures, and game mechanics. For urgent issues, in-app chat is the fastest channel.
max 389 is built on transparency and user control. We operate in supported jurisdictions only, maintain clear payment policies, and provide accessible support. Our platform is designed for users who want straightforward access to football markets, live-dealer tables, and slots with flexible payment options.