max 389Frequently Asked Questions
Users on max 389 ask about account setup, payment methods, game types, loyalty rewards, security, and how to contact support. This FAQ covers the most common topics so you can find answers quickly without waiting for a response from our team.
We at max 389 have compiled these answers to help you understand how to register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), withdraw your balance, and use our platform safely. If your question is not answered here, contact our support team via email or in-app chat. For legal and jurisdiction details, see our Legal notice and Terms & Conditions
Our FAQ is organized by topic so you can jump to the section that matters to you. Each answer is written in plain language and includes concrete steps or examples. We update this page regularly as new questions arise from our users.
- Account and registrationhow to start, identity verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Games and marketsfootball betting, live-dealer tables, slots, esports, and how they differ
- Security and supportaccount protection, loyalty rewards, and how to reach our team
Opening an account on max 389 takes three steps. First, visit our registration page and enter your username, email, mobile number, and password. Second, verify your email by clicking the link we send you, then confirm your mobile number via SMS code. Third, log in and complete your profile by providing your full name and date of birth. You can then deposit funds immediately via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account. Before your first withdrawal, we require identity verification using a government-issued ID (passport, national ID, or driver's license). This typically completes within one business day. Once verified, you can withdraw to your original payment method.
If you cannot log in or suspect unauthorized access to your max 389 account, contact our support team immediately via in-app chat or email. Do not attempt to log in multiple times, as this may trigger a temporary security lock. When you contact us, provide your username and the email address associated with your account. We will verify your identity and help you regain access. If your password has been compromised, we can reset it and send you a temporary password via email. We recommend changing your password regularly and using a unique password that you do not use on other websites. If you notice unauthorized transactions, report them to support right away so we can investigate and protect your account.
Payments and transactions
We at max 389 do not charge fees on deposits or withdrawals. However, your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment) may charge a small fee depending on your payment method and account type. For example, some bank transfers may incur a transfer fee set by your bank, not by us. We recommend checking with your payment provider before depositing to understand any fees they may apply. Withdrawal processing times depend on your bank; most withdrawals to online payment, e-wallet, mobile banking, or local payment virtual accounts complete within one to three business days. online payment and e-wallet withdrawals may process faster. We do not charge a fee to process your withdrawal request.
Yes, we at max 389 support deposits and withdrawals via e-wallet, mobile banking, local payment, and online payment virtual accounts. When you deposit, we generate a unique virtual account number for your bank of choice. You transfer funds from your personal bank account to this virtual account, and the deposit appears in your max 389 balance within minutes. For withdrawals, we send your funds back to the bank account you used for your deposit. If you used a e-wallet virtual account to deposit, your withdrawal will go to your mobile banking account. The same applies to local payment, online payment, and e-wallet. Processing times vary by bank but typically complete within one to three business days. You can also deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment if you prefer e-wallet options.
Games and markets
Live-dealer tables on max 389 feature real dealers and real cards or wheels streamed from multi-camera studios. You play blackjack, roulette, baccarat, or Dragon Tiger against a live dealer in real time. You make decisions (hit, stand, bet) and see the outcome immediately. Slots are automated games where you spin reels and win based on symbol combinations. Slots do not require decisions during play; you set your bet and spin. Live-dealer tables offer a social experience and real-time interaction; slots are faster and require less attention. Both are available on max 389. Live-dealer tables typically have higher minimum bets, while slots offer a wider range of bet sizes. Choose based on your preference for interaction and pace.
Our loyalty programme on max 389 rewards you for activity on the platform. As you deposit and play, you earn loyalty points. Points accumulate toward tier levels, and each tier unlocks benefits such as bonus offers, faster withdrawals, or exclusive promotions. Higher tiers offer better rewards. You can view your current tier and points balance in your account dashboard. Points do not expire as long as your account remains active. The programme is free to join; all users are automatically enrolled when they create an account. Loyalty benefits vary by tier and may change seasonally, especially around events like Liga 1 matches, Piala AFF tournaments, or Champions League fixtures. Check your account regularly to see what benefits are available at your current tier.
Security and support
You can reach our support team by email at [email protected]. Include your username and a clear description of your issue. We respond to emails in English and Indonesian within one business day. For urgent issues, use the in-app chat feature, which may offer faster response times during business hours. When contacting support, provide as much detail as possible, such as the date and time of the issue, the payment method you used, or the game you were playing. Do not share your password or full payment card details in emails; we will never ask for this information. If you are reporting a security concern, mark your email as urgent so our team prioritizes it. You can also check our FAQ page first, as your question may already be answered there.