max 389 Platform Account Terms

We at max 389 operate a gaming and sportsbook platform available where local law permits. These terms set out the conditions under which you open an account, deposit funds, place wagers, and withdraw winnings. Our platform accepts DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). We require identity verification before your first withdrawal and enforce account security standards to protect your data.

This page covers account eligibility, deposit and withdrawal rules, bonus terms, dispute resolution, and our jurisdiction notice. We encourage you to read these terms carefully. If you have questions about any policy, our support team responds in English and Indonesian.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their jurisdiction's law.

Account Opening and Eligibility on max 389

When you join max 389, you create an account by providing your email, phone number, and a password. We require you to be at least 18 years old and a resident of a jurisdiction where our services are legally available. You are responsible for verifying that your access complies with local law. We do not offer our services in jurisdictions where online wagering is prohibited.

During account creation, you agree to provide accurate information. If we discover false or misleading details, we reserve the right to suspend or close your account. Your account is personal and non-transferable. You may not share your login credentials or allow others to use your account.

Our max 389 Identity Verification Process

Before your first withdrawal, we require identity verification. You'll upload a photo ID (passport, national ID, or driver's license) and confirm your phone number via SMS. This process typically completes within one business day. We use this information to comply with anti-money-laundering regulations and to protect your account from fraud.

We store your identity documents securely using SSL encryption. Your data is not shared with third parties except where required by law. After verification, you can withdraw funds immediately. Subsequent withdrawals process faster because your account is already verified.

Account creation

Email, phone, password. Instant activation; no waiting period.

Identity verification

Photo ID + SMS confirmation. Required before first withdrawal; typically 1 business day.

Account security

SSL encryption, password reset via email, two-factor authentication available.

Account closure

You may close your account anytime. Remaining balance is withdrawn to your registered payment method.

Deposits and Withdrawals on max 389

We accept deposits via six e-wallet methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four bank virtual accounts (mobile banking, local payment, online payment, e-wallet). E-wallets typically settle within minutes; bank transfers may take 1–2 hours depending on your bank's processing window. There is no minimum deposit, and you can fund your account as often as you wish.

Withdrawals return to the payment method you used for your deposit. If you funded via mobile banking, your withdrawal returns to local payment. If you used a online payment virtual account, funds return to your linked e-wallet card or account. We do not allow cross-method withdrawals. Your withdrawal is subject to identity verification (if not already completed) and standard processing windows.

Withdrawal Rules and Processing

You may withdraw your account balance at any time, subject to verification and applicable terms. Withdrawals are processed in the order received. Standard processing takes 1–3 business days depending on your payment method and bank. We do not guarantee specific withdrawal times, and delays may occur during weekends, public holidays (Idul Fitri, Idul Adha, Imlek), or bank maintenance windows.

If your withdrawal is declined by your bank or payment provider, we will attempt to reprocess it. If it fails a second time, we will hold the funds in your account pending your instruction. You may request a withdrawal to a different payment method, subject to verification.

Bonus Terms and Wagering Requirements

We may offer promotional bonuses to new or existing users. Any bonus is subject to specific terms, which we display at the time of offer. Bonuses typically carry wagering requirements — you must wager the bonus amount a certain number of times before you can withdraw it. We do not offer fixed bonus amounts; instead, we describe bonuses in generic terms such as "an attractive welcome offer" or "a new-customer promotion."

Bonuses are credited to your account automatically or upon request, depending on the promotion. You may forfeit a bonus if you close your account or request a withdrawal before meeting the wagering requirement. Bonuses are non-transferable and cannot be combined with other offers unless explicitly stated.

Dispute Resolution and Complaints

If you believe we have breached these terms or treated you unfairly, you may lodge a complaint with our support team. Send your complaint to our support email address, and we will investigate within five business days. We will respond with our findings and any remedial action we propose.

If you are not satisfied with our response, you may escalate your complaint to our management team. We will review your case and provide a final decision within ten business days. Our decision is binding unless you pursue legal action in your jurisdiction.

Our max 389 Jurisdiction Notice and Liability

max 389 operates under the laws of the jurisdiction in which we are registered. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law.

We are not liable for any loss, damage, or claim arising from your use of our platform, including but not limited to: loss of funds, technical failures, network interruptions, or third-party interference. Your use of max 389 is at your own risk. We provide the platform "as is" without warranties of any kind.

Data Protection and Privacy

We collect your email, phone number, and identity documents to operate your account and comply with anti-money-laundering regulations. We store this data securely using SSL encryption. Your data is not shared with third parties except where required by law or to process your payments.

You may request access to your personal data or ask us to delete it, subject to legal retention requirements. We will respond to data-access requests within 30 days. For more details, see our Privacy policy

Account Suspension and Termination

We reserve the right to suspend or close your account if we believe you have violated these terms, engaged in fraud, or used the platform in violation of local law. If we suspend your account, we will notify you by email and explain the reason. You may request an appeal within 30 days.

If we close your account, any remaining balance will be held for 90 days pending your withdrawal request. After 90 days, unclaimed balances are forfeited. We will not refund funds used for wagers or bonuses that have been credited to your account.

Changes to These Terms

We may update these terms at any time. Changes take effect immediately upon posting to this page. Your continued use of max 389 after any change constitutes your acceptance of the new terms. We encourage you to review these terms regularly.

For additional information, see our Privacy policyLegal noticeand FAQOur support team is available to answer questions about these terms and our platform.